I have been working on an article about the new Michigan Telecommunications Act. I was going to publish it toward the end of January, but Jeremy Ellwood’s recent letter to the editor changed my plans.
|What Jeremy describes in his letter sounds like bad customer service. That certainly is possible … I’ve had experience with both AT&T and Verizon, as well as SBC and others. When you need help, you usually can’t get a real person. If you do get a real person, the person doesn’t speak your language. If you get a real person who speaks your language, then you are connected to the wrong department. Their service is absolutely unacceptable, but you as a consumer /have/ to accept it because in most cases you have nowhere else to turn for the products that the big guys provide.|